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Our Privacy Policy — What We Collect and Why

When you open an account at hariantoto, we collect information needed to verify your identity, process withdrawals through DANA, OVO, GoPay or QRIS, and keep your account secure.

Account verification detailsPayment and transaction recordsYour right to access your dataDeletion requests we can fulfilHow we protect your information
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hariantoto Our Privacy Policy — What We Collect and Why
REACH OUR TEAM

Contact Us About Your Privacy

If you have questions about how we handle your data, want to review what we hold about you, or need to request a change or deletion, reach out to our support team. We respond to privacy requests within five business days and can help you via live chat, email or through your account settings.

Team online

Live Chat

Open a chat from the lobby or account page. Our team responds during operating hours to confirm your identity and guide you through data access or deletion requests.

Email Support

Send a request to our support address with your account details. We'll verify your identity and respond with your data summary or process your request within five business days.

Account Settings

Review your stored personal information, payment methods and activity logs directly in your account dashboard. Update your contact details or flag any data you believe needs correction.

DATA SECURITY

How We Keep Your Information Safe

We encrypt your account login, payment details and transaction data in transit and at rest to prevent unauthorised access.

Encryption in Transit

All data sent between your device and our servers is encrypted with industry-standard SSL/TLS protocols. Login credentials and payment information are protected from interception.

Payment Tokenisation

DANA, OVO, GoPay and QRIS details are tokenised; we store only a secure reference, not your actual payment credentials, to reduce breach risk.

Fraud Detection

We log your device fingerprint, IP address and login patterns. Unusual activity triggers a verification step or alert so you can confirm it's really you.

Withdrawal Verification

Before we release funds via your chosen payment method, we cross-check your withdrawal request against your identity, deposit history and account activity.

Support Security

Our team verifies your identity through security questions and registered contact details before discussing your account or processing sensitive requests.

Data Deletion

When you request account closure, we delete personal data where local law permits. Transaction records are retained only as long as required for regulatory compliance and dispute resolution.

Frequently Asked Questions About Our Privacy Policy

Real questions from real players about what we keep, who can see it, and what you can do about it.

We collect your name, date of birth, address, email and phone number during registration. When you deposit, we record your payment method and transaction details. We also log your device information, IP address and login history to keep your account secure and detect fraud.

We retain your transaction history and payment method details for the life of your account and for a period afterwards where local law permits. This helps us verify withdrawals and settle disputes. Exact retention periods depend on local law; contact support for specifics about your data.

Yes. You can request a full data summary by contacting our support team via live chat, email or account settings. We'll verify your identity and provide your personal information, payment records and account activity logs within five business days.

You can update your contact details directly in your account settings. For deletion requests, contact support; we'll process requests where local law permits. Note that we may retain transaction records for regulatory compliance and dispute resolution even after account closure.

Yes. We use encryption and tokenisation — your actual payment credentials are never stored on our servers. Only a secure token is kept so we can process future withdrawals. Your payment details are protected from unauthorised access.

Your data is used only by hariantoto staff to operate your account, process payments and prevent fraud. We do not sell your information. We may share data with payment processors and regulators where local law requires. Your account data stays private unless you give us permission or law requires disclosure.

Contact our support team immediately via live chat or email if you suspect your data has been compromised. We investigate all reports and notify you if a breach has occurred. You can also request our data protection contact details from support.

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